Modern hotel, close to the subway, excellent breakfast, staff very gentle.
Matteo
April 2024
Location, staff and facilities amongst the best in Tokyo. A true international hotel and the best we have stayed at during our extensive holiday in Japan.
Catherine
April 2024
Excellent location v close to Tokyo Station and Maranouchi yet adjacent the Palace gardens, so very quiet and serene. We had an open view over the gardens. Excellent, comfortable room and very good bathroom. Good breakfast and dinner ie good restaurant with decent wine list. Excellent staff including wait staff in the restaurant and Housekeeping staff who took trouble to solve our IT compatability issues. Lovely decor with beautiful floral dis[lays and artwork.
Francis
Juli 2024
Nice and helpful staff, location, comfort
Mikhail
September 2024
Room is spacious. 45sqm is far enough for two people. Room is very clean and well maintained. It's next to the royal palace, there is a park and garden next to it within walking distance. Subway is right under the property that can bring you to the shopping area. Swimming pool is well organized to make sure each time zone limited people is using it to prevent from spreading of covid-19 I was very surprised and happy when my lost earring was found by a cleaning maid in my room. It's a tiny stuff, so I didn't expect it could be found in any circumstance.
Wai
April 2022
Beautiful Palace, rooms are very comfortable with beautiful view on Imperial palace gardens. Very well located, nearby several subway stations enabling to visit easily main Tokyo key spots. Personnel is extremly helpful and welcoming. Cocktails are amazing ! Breakfast buffet offers a variety of excellent food - the best we had by far during our trip toJapan. Very nice fitness + swimming pool with a view over Ginza - a unique experience in itself !
Marie
Maret 2023
Really great and open view from the balcony. The Palace is one of the very few 5 star hotels in Tokyo that features balconies. Staff are helpful without being intrusive. There are also a few really good restaurants - a variety of Japanese foods such as Tempura, Teppanyaki, Kaiseki and Sushi are available. There is also a French and a Chinese restaurant which offer good views and good food. Really enjoyed their club lounge afternoon tea.
Grace
Februari 2023
Great staff, Evian Spa excellent with great therapists who really care about your health. The manageress / supervisor at reception is very helpful. In-room dining breakfast absolutely fabulous - new style of presenting an American breakfast. The presentation is beautiful - did not expect that at all.
Grace
Juni 2023
Love the balcony! This is one of maybe just 2 or 3 five star hotels in Tokyo with balconies and these are a very good size. The view from the balcony is great and very relaxing. Restaurants are as great as the last time I stayed here before Covid. Staff members very polite and helpful.
Grace
Februari 2023
We stayed on the Club level in a room with twin beds with balcony looking out to Wadakura park. The room was comfortable for two people. The view from the balcony was very nice. My previous stay had a bigger balcony than this time around with the same type of room. The staff were friendly and excellent in accommodating to my requests.
Misa
Mei 2022